Refund policy

Return and Refund Policy — The Geng

Last Updated: [DATE]

At [The Geng], we want you to shop with confidence. If something isn't right with your order, please contact us and we'll work with you toward a fair solution.

1. Return Eligibility

You may be eligible for a return if:

  • You received a damaged or defective product.

  • You received the wrong product.

  • The product is materially different from its description.

  • The product otherwise qualifies under the return conditions stated on its product page.

  • The product is unused and in its original condition, where applicable.

  • Original packaging, tags, accessories, manuals, and other included items are retained, where applicable.

Products that have been misused, intentionally damaged, altered, or excessively used may not qualify for a return, subject to applicable law.

Nothing in this policy limits any mandatory consumer rights or remedies available under applicable Indian law.

2. Return Timeframe

Return requests must generally be submitted within [1 DAYS] of receiving your order.

To start a return, contact [heygengstore@gmail.com] and provide:

  • Order number

  • Product name

  • Reason for return

  • Photographs or videos showing the issue, where applicable

Requests submitted after [3 DAYS] may not be accepted unless otherwise required by applicable law.

3. How to Request a Return

Please contact us before sending the product back.

If your return is approved, we'll provide instructions for returning the product, including the appropriate return address and shipping method.

Please don't send products to an address that hasn't been provided by our team, as unauthorized returns may not be processed.

4. Damaged or Defective Products

If your order arrives damaged or defective, please contact us as soon as possible and preferably within [1 DAYS] of delivery.

Please send:

  • Your order number

  • Clear photographs of the product

  • Photographs of the packaging, if damaged

  • A short video showing the defect, where helpful

  • A description of the problem

After reviewing the issue, we may provide an appropriate resolution, including:

  • Replacement

  • Exchange

  • Repair, where appropriate

  • Refund

Eligible damaged or defective products will be handled in accordance with applicable Indian consumer-protection requirements.

5. Wrong Product Received

If you receive a product different from what you ordered, contact [heygengstore@gmail.com] within [1 DAYS] of delivery.

After verification, we'll arrange an appropriate resolution, such as a replacement, exchange, or refund, as applicable.

6. Refund Process

Once an eligible returned product has been received and inspected, we'll notify you whether your refund has been approved.

Approved refunds will generally be processed within [48 hours] after approval.

Where possible, refunds will be issued to the original payment method.

After we process the refund, the time it takes to appear in your bank account or payment method may depend on your bank, card issuer, payment gateway, or other payment provider.

7. Exchanges

Where available, you may request an exchange for an eligible product.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or another appropriate resolution.

Exchange requests must generally be submitted within [1 DAYS] of delivery.

8. Return Shipping Costs

Damaged, Defective, or Incorrect Products

If your return is approved because we sent you a damaged, defective, or incorrect product, [The Geng] will generally cover the applicable return shipping cost or provide an appropriate return arrangement.

Other Eligible Returns

For eligible returns requested for a customer-related reason, such as a change of mind, return shipping will be [PAID BY CUSTOMER / PAID BY STORE].

Any applicable shipping charges will be communicated before the return is processed.

10. Products That Cannot Be Accepted for Return

Subject to applicable law, a return may be rejected if:

  • The product has been used beyond what is reasonably necessary for inspection.

  • The product has been intentionally damaged.

  • Essential parts or accessories are missing.

  • The product has been altered or modified.

  • Required order information cannot be verified.

  • The return is submitted outside the applicable return period.

11. Sale and Promotional Products

Products purchased during a sale or promotional campaign are [ELIGIBLE / NOT ELIGIBLE] for return, subject to the conditions displayed on the relevant product page and applicable law.

Any special return conditions will be communicated before purchase.

12. Order Cancellation

If you wish to cancel an order, contact [heygengstore@gmail.com] as soon as possible.

If the order hasn't been processed or shipped, we'll make reasonable efforts to cancel it.

Once an order has been processed or shipped, cancellation may no longer be possible. In that case, the request may be handled under this Return and Refund Policy.

13. Contact Us

For returns, exchanges, or refunds, please contact:

[The Geng]
Email: [heygengstore@gmail.com]
Phone: [+918889996750]

Please include your order number in all communications so we can assist you quickly.

Our Promise

We want every customer to feel confident shopping with The Geng. If something isn't right with your order, contact us—we'll review the situation fairly and work toward an appropriate solution in accordance with this policy and applicable Indian law.