Terms of service

Terms of Service

Last Updated: [14-08-2026]

Welcome to [The Geng]. These Terms of Service (“Terms”) govern your access to and including the products, services, content, and features available through our website.

By accessing our website or placing an order, you agree to these Terms. If you do not agree with these Terms, please do not use our website.

1. Account Terms

You may create an account or provide information when placing an order.

You agree to:

  • Provide accurate, current, and complete information.

  • Keep your account and login credentials secure.

  • Update your information when necessary.

  • Be responsible for activity conducted through your account.

  • Notify us promptly if you believe your account has been accessed without authorization.

You must have the legal capacity to enter into a binding contract under applicable Indian law to purchase products from our website.

We reserve the right to suspend or terminate an account where we reasonably believe it has been used fraudulently, unlawfully, or in violation of these Terms.

2. Pricing and Payment

All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Prices may change from time to time. Such changes will generally not affect orders that have already been accepted, except where correction is required because of an obvious pricing or listing error or applicable law.

Applicable taxes, delivery charges, and other fees will be displayed where applicable before you complete your purchase.

We may accept payment methods including:

  • Credit and debit cards

  • UPI

  • Net banking

  • Digital wallets

  • Cash on delivery, where available

  • Other payment methods displayed at checkout

Payments may be processed through third-party payment providers.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

We may refuse or cancel transactions where we reasonably suspect fraud, unauthorized activity, payment issues, or other unlawful conduct.

3. Product Descriptions

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information on our website are accurate and current.

However:

  • Product colors may vary depending on your screen or device.

  • Product packaging may occasionally differ from photographs.

  • Minor variations may occur between product images and the actual product.

If you receive an item that is materially different from its description, defective, damaged, or incorrect, please contact us at [heygengstore@gmail.com] in accordance with our Return and Refund Policy.

4. Order Acceptance

When you place an order, you are making an offer to purchase the selected products.

You may receive an automated order confirmation after placing your order. An order confirmation does not necessarily mean that the order has been finally accepted.

We reserve the right to accept, reject, or cancel an order for reasons including:

  • Product availability

  • Pricing or listing errors

  • Incorrect customer information

  • Delivery restrictions

  • Payment problems

  • Suspected fraud

  • Violation of these Terms

If we cancel an order after payment has been received, any applicable refund will be processed through the original or appropriate payment method.

5. Shipping and Delivery

We deliver to locations within [DELIVERY AREA], subject to product and courier availability.

Orders are generally processed within [72 hrs] [4-6 days] after successful payment or order confirmation.

Estimated delivery times will be displayed at checkout or communicated with your order.

Delivery times may be affected by:

  • Courier delays

  • Weather conditions

  • Public holidays

  • Incorrect or incomplete addresses

  • High order volumes

  • Natural disasters

  • Transportation disruptions

  • Events beyond our reasonable control

We will make reasonable efforts to assist with delivery issues, but we cannot guarantee delivery dates unless expressly stated otherwise.

You are responsible for providing accurate shipping and contact information.

6. Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy, which forms part of these Terms.

Eligible returns may include products that are:

  • Damaged

  • Defective

  • Incorrect

  • Materially different from the product description

  • Otherwise eligible under the applicable return conditions

Return requests must generally be submitted within [1 DAYS] of delivery.

Certain products may be non-returnable for legitimate reasons such as hygiene, personalization, safety, or applicable product restrictions.

Nothing in our return policy or these Terms is intended to limit any mandatory consumer rights or remedies available under applicable Indian law.

For return or refund assistance, contact [heygengstore@gmail.com].

7. Order Cancellation

You may request cancellation by contacting [heygengstore@gmail.com] as soon as possible after placing an order.

If your order has not yet been processed or shipped, we will make reasonable efforts to cancel it.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible. In such cases, the order may be handled under our Return and Refund Policy.

8. Prohibited Uses

You may not use our website or services to:

  • Violate any applicable law or regulation.

  • Commit fraud or engage in deceptive activity.

  • Provide false or misleading information.

  • Attempt unauthorized access to our website, systems, or accounts.

  • Introduce viruses, malware, or harmful code.

  • Interfere with the security or operation of our website.

  • Scrape, copy, reproduce, or commercially exploit website content without permission.

  • Impersonate another person or organization.

  • Use another customer's account without authorization.

  • Abuse discounts, promotions, refunds, payment systems, or other offers.

  • Use our website or products for an unlawful purpose.

We may restrict or terminate access where we reasonably believe prohibited activity has occurred.

9. Intellectual Property

Unless otherwise stated, content on [The Geng], including our logo, brand name, photographs, graphics, text, product descriptions, website design, and other materials, is owned by or licensed to us.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit our content without our prior written permission, except where permitted by applicable law.

10. Third-Party Services

Our store may use third-party services such as payment gateways, courier companies, analytics providers, advertising platforms, Shopify apps, and customer-support services.

Your use of third-party services may be subject to their own terms and privacy policies.

We are not responsible for the content, availability, security, or practices of third-party websites or services outside our reasonable control.

11. Disclaimer

To the extent permitted by applicable law, our website and services are provided on an “as available” basis.

We do not guarantee that the website will always be uninterrupted, error-free, completely secure, or available at all times.

Nothing in these Terms excludes or limits any consumer right, warranty, guarantee, or remedy that cannot legally be excluded or limited under applicable Indian law.

12. Limitation of Liability

To the maximum extent permitted by applicable law, [The Geng] will not be responsible for indirect, incidental, special, consequential, or punitive losses arising from your use of our website or purchase of products, except where such liability cannot legally be excluded.

Where liability may legally be limited, our liability will generally be limited to the amount paid by you for the specific product or order giving rise to the claim.

Nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded or limited.

13. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless [The Geng], its owners, employees, contractors, and service providers against claims, losses, liabilities, damages, and reasonable expenses arising from your unlawful use of the website, violation of these Terms, or infringement of another person's rights.

14. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, services, technology, or applicable legal requirements.

When changes are made, we will update the “Last Updated” date.

Where required by law, we may provide additional notice or obtain consent for material changes.

Your continued use of the website after updated Terms are posted will constitute acceptance of the revised Terms to the extent permitted by applicable law.

15. Governing Law and Indian Jurisdiction

These Terms are governed by and interpreted in accordance with the laws of India.

Subject to any mandatory consumer rights or remedies available under applicable law, disputes arising from these Terms or your use of our website shall be subject to the jurisdiction of the competent courts at:

[CITY, STATE, INDIA]

Nothing in these Terms prevents a consumer from exercising mandatory rights available under applicable Indian consumer-protection or other applicable laws.

16. Contact Information

If you have questions about these Terms, products, orders, returns, or other matters, please contact us:

[The Geng]
Website: [WEBSITE URL]
Email: [heygengstore@gmail.com]
Phone: [+91 8889996750]
Business Address: [Shanti Nagar, Indore ,M.P]