Shipping Policy — The Geng

Last Updated: [15-08-2026]

At [The Geng], we want your order to reach you safely and on time. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Shipping Methods

We currently offer the following shipping options:

• Standard Shipping: [5-6 BUSINESS DAYS]

• Cash on Delivery: [AVAILABLE ]

Available shipping methods may vary depending on your location, product, and order size. The options available for your order will be displayed at checkout.

2. Order Processing

Orders are generally processed within [72 hours] business days after your order has been successfully placed and payment has been confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been shipped, we will send you a shipping confirmation with tracking information, where available.

3. Delivery Timeframes

Estimated delivery times after processing are:

• Standard Delivery: [5-6 BUSINESS DAYS]

• Express Delivery: [4-5  BUSINESS DAYS]

These are estimated timeframes rather than guaranteed delivery dates. Actual delivery may vary depending on your location, courier availability, public holidays, weather, and other circumstances outside our reasonable control.

4. Shipping Costs

Our shipping charges are:

• Standard Shipping: [50 ]

• Free Shipping: [FREE SHIPPING CONDITION, IF APPLICABLE]

The applicable shipping charge will be clearly displayed at checkout before you complete your purchase.

5. Order Tracking

Once your order has been dispatched, we will provide tracking information through [EMAIL / SMS / WHATSAPP], where tracking is available.

You can use the tracking number to monitor your shipment through the relevant courier's tracking system.

Please allow approximately [X HOURS / X BUSINESS DAYS] after receiving your shipping confirmation for tracking information to become active.

6. Delivery Delays

We work with delivery partners to get your order to you as quickly as possible. However, occasional delays can occur because of:

• Courier or transportation delays

• Severe weather

• Public holidays

• High order volumes

• Incorrect or incomplete addresses

• Natural disasters

• Local restrictions

• Other circumstances beyond our reasonable control

If your tracking information has not updated for [5 BUSINESS DAYS] or your order appears significantly delayed, please contact us at [heygengstore@gmail.com] with your order number.

We will work with the courier to investigate the issue and provide an update.

7. Incorrect or Failed Delivery

Please carefully check your delivery address and phone number before completing your order.

If a package is returned to us because of an incorrect address, unavailable recipient, refusal to accept delivery, or repeated failed delivery attempts, [STATE YOUR POLICY — e.g., “additional shipping charges may apply for re-delivery.”]

8. Damaged Packages

If your package arrives visibly damaged, please take photographs of the package and product and contact us at [heygengstore@gmail.com] within [2 DAYS] of delivery.

Please provide:

• Order number

• Photographs of the package

• Photographs of the product

• Description of the damage

We will review the issue and provide an appropriate resolution in accordance with our Return and Refund Policy and applicable law.

If You Do Not Offer International Shipping

At this time, [The Geng] ships only within India and does not currently offer international shipping.

10. Contact Us

For questions about shipping or your order, please contact us:

[The Geng]
Email: [heygengstore@gmail.com]
Phone: [+91 8889996750]
Business Address: [Shanti Nagar, Indore, M.P]
Customer Support Hours: [ 24 Hours Available]

We're happy to help with any shipping-related questions or concerns.

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Note: Delivery estimates are not guaranteed unless expressly stated otherwise. Nothing in this Shipping Policy limits any mandatory consumer rights or remedies available under applicable Indian law.